MarketCheckers Ltd delivers Customer-keeping and Cost-saving results.
End result = you make more money, by Selling More and Spending Less
1. Video & Non-Video Mystery Visits and Mystery Telephone Calls.
With our nationwide network of professional “mystery buyers”, “professional customers” and “secret shoppers”, MarketCheckers can test out Customer Service and Sales methods for all types of enquiries.
- SalesCheckers for new customer enquiries in any retail or business-to-business situation
- ServiceCheckers covers existing customer situations as well as for public-sector scenarios
With our 25,000 mystery shoppers covering all across the UK, you can quickly, easily and cost-effectively measure service levels and test sales techniques in any combination of outlets and contact centres, anywhere you like. See how good staff really are, or just maybe….are not?!
Test out the teams in your Sales & Service network:
Is accurate information provided to customers? Are correct procedures followed?
- In line with Company Policy and Standards?
- During Promotions & Initiatives?
- After Training?
- In compliance with Regulated Industry Requirements?
- In general?
Mystery Visits/Video: either Standard Visits (non-video) for any outlet, or Video-recorded visits, with hidden cameras, for your own locations
Mystery Telephone calls/Audio: with any regional accents. Audio call recordings of your own outlets can be included if you want
Mystery email/web form enquiries: can be stand-alone or in conjunction with calls and visits. N.B. If you wish, we can also do postal enquiries
Brand and Stock Availability checking: Ensure your outlets and partner businesses are quoting the correct products and prices. These can be stand-alone prices for the specified products, or also include costs like labour charges, installation, etc. Applies to B2B and Consumer products. Can also cover delivery/lead times, with our tailor-made, impartial and independent service.
Also, have you checked up on your Competitors?
2. Customer Satisfaction Surveys and Market Research:
Understand Your Customers – and Employees – better than ever, through Surveys and Focus Groups
Increasing Sales, Referrals and Retention. Understanding customers is key. MarketCheckers’ proprietary techniques, combined with good old Surveys, Focus Groups and other Market Research techniques help you to spot the early warning signs of reduced Customer Satisfaction, and guard against sales revenues disappearing!!!
Brand/Product Awareness, Perceptions, Opinions and Preferences: How many people really know what you do, or how well you do it? Is their understanding accurate? What exactly ARE their perceptions, and how can these be improved? Are you able to provide what your customers want most of all? We can help you capitalise on these aspects of your products and service
Purchase Intentions, Usage and Habits: Why do people choose the products and services that you provide in the first place? And how often? How do they prefer to buy? What can you do to make them more likely a.) to use whatever you supply and b.) to choose you as their supplier?
Customer Satisfaction, Attitudes, Expectations and Reputation: if you consistently meet or exceed people’s expectations, they will use you again, and they might also recommend you. Understanding what people expect is key to continued success.
What will make Customers buy more often from you, and spend more each time?
3. Cost Checking Service
Every organisation, large or small, needs to know the best going rate for the products and services they buy.
Would you like to pay less?
Maybe you want a more flexible arrangement, or to have more control over costs?
- Credit Card/Chip & PIN Machines
- Electricity, Gas & Water
- VOIP Telephony & Internet
- Copiers, Printers, Scanners
- Special requests – what else would you like to check?
Whatever the size and costs of your organisation, MarketCheckers Ltd will help you to ensure you are getting and giving the best deals for your business on a range of products and services.
Keeping costs down increases profits and is another factor in being more competitively-priced to your own customers. We can help you save £££s, again and again.
4. Business and Employee Performance
Impartial feedback is important. If you can measure improvement, then great. Sometimes the issues that need resolving can be a bit more “touchy-feely”.
MarketCheckers can help you address different issues or review your system. Some of the bespoke ways we can do this are:
- Product and Market Reports
- Sales Network Partners surveys and feedback (e.g. Retailers, Wholesalers, Distributors, Resellers)
- Employees surveys
- Benchmarking & Competitor Comparisons
- Costs management and reduction (see 3. above)
WHAT TO DO NEXT Just ask for a FREE, no obligation, quotation with fixed costs for any combination of our products and services, with FREE example reports. We will tailor the layout, content and timings of your programme to your budget and other requirements.
For any combination of ways in which MarketCheckers can help contact us now or fill in the form on the home page, to find out more