We deliver Customer-keeping and Cost-saving results.
End result = you make more money, by Selling More and Spending Less
1. ServiceCheckers and SalesCheckers: Win + Keep More customers + recommendations
Video Mystery Shopping and Mystery Telephone Calls. With our nationwide network of professional “mystery buyers”, “professional customers” and “secret shoppers”, MarketCheckers can test out Customer Service and Sales methods for all types of enquiries.
- SalesCheckers for new customer enquiries in any retail or business-to-business situation
- ServiceCheckers covers existing customer situations as well as for public-sector scenarios
With our 25,000 mystery shoppers covering all across the UK, you can quickly, easily and cost-effectively measure service levels and test sales techniques in any combination of outlets and contact centres, anywhere you like. See how good staff really are, or just maybe….are not?!
Help them achieve the MarketCheckers A.B.C. of customer Service standards.
- A.) Assurance that Promotions & Initiatives are not just correctly followed, but also followed-up
- B.) Boost and Reinforce employee Training, e.g. on FAQs, or potentially difficult situations
- C.) Check up on your competitors!
Our mystery customers can check up on pretty much ANY range of scenarios for you. We ensure they are realistic, so you get a true assessment of what happens out there in your locations across the country.
- Test and check your network by focusing on key topics
- Cover different scenarios every month or every quarter to get a good spread of topics
- Mix and match: Visit, Telephone and Email mystery shopping to suit your needs
Mystery Visits/Video: either Standard Visits (non-video) for any outlet, or Video-recorded visits, with hidden cameras, for your own locations
Mystery Telephone calls/Audio: with any regional accents. Audio call recordings of your own outlets can be included if you want
Mystery email/web form enquiries: can be stand-alone or in conjunction with calls and visits. N.B. If you wish, we can also do postal enquiries
2. CustomerCheckers: Understand Your Customers
Increasing Customer Satisfaction, Purchases and Retention. Understanding customers is key. MarketCheckers’ proprietary techniques, combined with good old Focus Groups and other Market Research techniques help you to spot the early warning signs of reduced Customer Satisfaction, and guard against sales revenues disappearing!!!
Brand/Product Awareness, Perceptions, Opinions and Preferences: How many people really know what you do, or how well you do it? Is their understanding accurate? What exactly ARE their perceptions, and how can these be improved? Are you able to provide what your customers want most of all? We can help you capitalise on these aspects of your products and service
Purchase Intentions, Usage and Habits: Why do people choose the products and services that you provide in the first place? And how often? How do they prefer to buy? What can you do to make them more likely a.) to use whatever you supply and b.) to choose you as their supplier?
Customer Satisfaction, Attitudes, Expectations and Reputation: if you consistently meet or exceed people’s expectations, they will use you again, and they might also recommend you. Understanding what people expect is key to continued success.
What is it that will make Customers buy more often from you, and spend more…again and again?
Joined-up idea 1: Mystery Shopping and Customer Satisfaction Surveys (see 1. and 2. above) work very well together. Live feedback from your own real consumers and buyers in a Customer Satisfaction Survey will highlight key areas (both positive and negative) about your business. From a slightly different viewpoint, MarketCheckers’ UK-wide Mystery Customers are professional people (many of them are full-time mystery shoppers) who are paid to follow a specific customer scenario, and then write a report about it. Combined together, our results will enable you to compare performance across all outlets (or perhaps just selected ones) on specific issues in like-for-like situations, so your management can then take any necessary actions.
Joined-up idea 2: you can easily get some interesting and often unique publicity and online coverage out of, say, mystery shopping, research initiatives, sales promotions, price realignments, etc, which we are very well-placed to write for you.
3. CostCheckers: Cut Monthly Invoice Costs
Every organisation, large or small, has to pay monthly invoices for products and services from suppliers.
Would you like to pay less? Maybe you want a more flexible arrangement, or to have more control over costs?
- Energy & Utilities
- Telecoms & Financial
- Automotive & Equipment
Whatever the size and costs of your organisation, MarketCheckers Ltd will help you to ensure you are getting the best deal for your business on a range of products and services.
Keeping costs down increases profits and makes you more competitively-priced to your own customers. We can help you save £££s, again and again.
WHAT TO DO NEXT Just ask for a FREE, no obligation, quotation with fixed costs for any combination of our products and services, with FREE example reports. We will tailor the layout, content and timings of your programme to your budget and other requirements.
For any combination of ways in which MarketCheckers can help contact us now or fill in the form on the home page, to find out more