Customer Success at all Points of Contact

For Consumer and B2B Sales: 

  • Service and Sales Tests by Mystery Customers

  • Sales Enquiry Conversions and Customer Retention

  • Prime Market Positions for your Brands

  • Flexible, UK-wide Service Support Network

  • Market Intelligence and Competitor Analysis

Customer Service and Retention is Key

The bottom line about staying in business is simple, in principle at least: keep your customers coming back, both B2B and B2C.  

Hi, I’m Mark. I have been helping businesses do exactly that for a long time, including many major household names, as well as SMEs.  

OK, so you have Customer Enquiries coming in. Presumably you want to convert as many of these as possible into paying customers, and keep them coming back…

Many years of experience tell me that the most effective way to boost Sales Conversions and maximise Customer Retention (plus Recommendations!) is consistently excellent Customer Service with a foundation of motivated team members.  So, to help you out, MarketCheckers provides clients of all sizes with:

  • SalesPoints how to convert and retain even more customer sales enquiries
  • ServicePoints sales- and customer service-supporting products and services

 

customer experinece

Together, SalesPoints and ServicePoints form a package of products and services to help UK-wide businesses get:

  • An even more Effective Customer Pathway (see Mystery Customers and Customer Satisfaction page)
  • Improved Unique Selling Points & Prime Market Position (Branding & Positioning and Market Intelligence pages)

Every business should have them, to make it easier to get extra sales and more repeat customers

What Marketcheckers does

1. Measure how good your company is at giving customers the products and services that they REALLY want, compared to the competition

2. Test how good your customer-facing employees and sales partners are at handling sales and customer service enquiries

3. Review your sales processes and systems

Then we provide you with user-friendly feedback you can share colleagues and sales partners.

You can do this either as a one-off, or we can test and measure again periodically for improvements…up to you.

Delivering a consistently high standard of Service is a key part of performing well on Sales.

Outcomes

By combining the above, your company will be able to:

  • Raise levels of Customer Service to differentiate your business more effectively from the competition and convert more enquiries to sales
  • Keep customers coming back again and again, by getting your product and service offerings into a Prime Position against  your competitors on key selling point
  • Plus, as an added bonus, we may also find that you can develop an additional revenue stream or two, or cut costs. 

Background

Over the years MarketCheckers Ltd has built up a great deal of experience and expertise with many clients, large and small, in the following Consumer and B2B sectors. 

Some are independent SMEs, occasionally clients are branches of larger companies, and many are UK head offices.

Automotive – Cars, Vans, Trucks, Service, Parts, Accessories & Oils, Warranty, Fleet, Car Rental

Food & Drink – Pubs, Restaurants, Coffee shops, Tearooms, Takeaways

Health & Fitness – Gyms, Treatment Spas, In-home care, NHS, Hearing Aids, Dental

Hospitality & Events – Hotels, Conferences Centres

Warehousing & Logistics – Haulage/Transportation, Storage

Financial Services – Accounting, Banking, Insurance, Credit Cards

Leisure and Holidays – Cinemas, Tour Operators, Tenpin Bowling, Casinos, Holiday Resorts, Tourist Boards

Manufacturing – Electrical Power Cords, Concrete, Textiles, Petrochemicals, Laboratory Equipment

Mechanical equipment – Diggers & Excavators, Tractors, Forklift Trucks

Professional Services – Consultancies, Advertising Agencies, Legal, Surveyors, Printing, Veterinary, Further Education, Professional Institutes, Technology Services

Property – Housebuilders, Home Improvements, Estate Agents, Housing Associations

Public Sector – County Councils, City Councils, Office of Deputy Prime Minister

Retail & High Street – Kitchens & Bathrooms, Domestic Electrical Appliances, Groceries, Petrol stations, Furniture, Collectors’ Items

Trade Counters – Builders’ Merchants, Security Equipment, Electrical Wholesalers, Flooring, Plumbers’ Merchants