Customer Service & Retention expertise for organisations in:
Automotive ~ Leisure & Hospitality ~ Retail ~ Public Sector B2B ~ Financial Services ~ Professional Services
CUSTOMER SERVICE & RETENTION IS KEY
The bottom line about staying in business is simple: keep your customers coming back to you.
Hi, I’m Mark. I have been helping businesses to do exactly that for many years, including many major household names, as well as SMEs. My company, MarketCheckers Ltd delivers ServiceCheckers and SalesCheckers services to clients. Many years of experience tell me that the most effective way to boost Customer Retention (and Recommendations) is via consistently excellent customer service.
ServiceCheckers Services by adopting a buyer’s point of view, we take an impartial look at your Strengths and Weaknesses. It is about measuring how well your customer-facing team handle different types and stages of customer contact, perhaps including some quite challenging situations. Broadly, this can cover:
• Initial enquiry and getting the sale
• Onboarding and Aftersales service
ServiceCheckers Products From a technology and touchpoints perspective, it is also about ensuring that your contact systems are set up in such a way that customers can always interact with your organisation in a user-friendly manner. Some businesses simply take the line of least resistance here, whereas having the right setup can improve your enquiry-conversion percentage and so increase sales. We may also be able to get you a better deal from suppliers for:
• Telecoms, Mobile Communications and Internet
• Card payment machines and EPOS systems
MarketCheckers Services a.) explore the minds of your customers and b.) look at what is happening in the outside world, to check on Opportunities (new markets or products/services) and Threats (substitutes, competitors, etc.). Some businesses rely on guessing or “just using their instinct”, both of which can be risky and costly. MarketCheckers gets accurate, up-to-date facts for decisions.
Telephone: 0115 773 7075
email: info@market-checkers.co.uk
LINKS TO MORE PAGES
MarketCheckers Services for More Sales
Lower card machine total costs plus provide better customer service
Use your landline from anywhere on any device and beat the telecoms big switch-off
ENQUIRY FORMS
Achieving More Sales and Improving Customer Service – enquiry form
Click for Telephone Systems, VOIP & Internet quotes
Click for SIM-only, Mobile Phones & Mobile Broadband quotes
Click for Credit Card Processing / Merchant Services quotes
General Enquiry form – click here
